Q: How long will it take me to complete the Incident Investigation course?
A: One (1) hour.
Q: What do I do if I forget my password?
A: Look at the bottom right corner of the Online Learning Home page and follow the instructions given in Forgot Username/Password
Q: Can I leave the course open in the background while I do other work?
A: Yes, no problem.
Q: What do I do if I run out of time? Do I have to complete in 1 session?
A: You can take the Incident Investigation course in as many sessions, and as long as you like. The system will just time you out if there is no activity for a while, but you can just log in again and continue the course from where you left off.
Q: What happens if I don't pass the final test?
A: You are allowed to repeat any or all sections of the course as many times as you need. You can take the final test up to 3 times to achieve the passing grade of 75%.
Q: Once I have completed the course, do I get a certificate proving I have completed a Incident Investigation training course?
A: Yes. You and your administrator can print a training certificate once you pass the final test.
Q: What happens if I fail, do I have to pay again?
A: Not at all. You are allowed to take the final test 3 times.
Q: What if I lose my proof of training certificate or wallet card?
A: The training administrator can reprint the wallet card or Incident Investigation training certificate for you.
Q: How can I pay for the course?
A: Payment can be made easily by credit card, using the OLE shopping cart.
Q: Who is responsible for performing accident investigations?
A: The employer is responsible for ensuring investigations are performed as per the applicable legislation.
Q: When are investigations required to be performed?
A: It should always be considered practical to conduct an investigation for all accidents and incidents however legislation indicates that only those serious incidents which result in a critical injury or death need to be investigated.
Q: Can management delegate the responsibility to perform investigations to a worker member of the Joint Health and Safety Committee if our company has one?
A: According to the applicable legislation in most jurisdictions, a designated worker member of the Joint Health and Safety Committee may inspect the actual place where the accident occurred and any machine, device or thing that may be associated with the event. The committee however, is not required to perform an independent investigation. It is in the best interest of the employer to delegate the task of performing investigations to qualified persons within the organization; ensuring a designated worker member of the Joint Health and Safety Committee has the opportunity to participate.
Q: Can management delegate the responsibility to perform investigations to an independent third party?
A: In the event criminal negligence is suspected, all investigation activities should be coordinated with the company’s legal advisors.
Q: Is it the responsibility of the investigator to ensure all corrective measures are implemented?
A: No. It is the responsibility of the employer to ensure corrective measures are implemented and the safety of all employees is protected. The investigator however has the responsibility to follow up with the employer and the Joint Health and Safety Committee or Representative (if the company has one) to ensure the contributing factors and root cause of the incident are dealt with in a timely manner.
Q: What is the hierarchy of controls?
A: The hierarchy of controls is considered the best order in which to apply safety devices or methods to control hazards from causing workplace injury or illness.
Q: What is considered a critical injury?
A: In Ontario, a critical injury is any injury of a serious nature that
§ places life in jeopardy
§ produces unconsciousness, even for a moment
§ results in substantial loss of blood, a little as 500 ml
§ involves the fracture of a leg or arm, but not a finger or toe
§ involves the amputation of a leg, arm, hand or foot, but not a finger or a toe
§ consists of burns to a major portion of the body, a little as 10%; and
§ loss of sight in one eye
Q: Is there a sample investigation report form provided to participants?
A: No. Participants should check with their employer to obtain all necessary forms from their company’s Health and Safety Management System.
Q: Is there an investigation kit provided to participants?
A: No. Participants should check with their employer to obtain all necessary investigation tools.
Toll Free: 1-866-282-5378 or
from Victoria BC (250) 595-5323
from Nanaimo BC (778) 654-7599
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