I have taken my a first-aid training with St.John Ambulance in the past. Am I eligible to take a recertification first-aid course with Red Cross?

Yes you can as long as your award is still valid. If your certification has expired you will need to take a full course. We will recertify first-aid certificates from any nationally recognized first-aid training provider. This includes St.John Ambulance, The Lifesaving society, The Heart and Stroke foundation or WCB. If there is a provider that is not listed please contact us. Once you take a recertification course with us you will receive a Red Cross First-Aid Certificate good for 3 years

What is your cancellation policy?

Cancellation policy: 2 full business days notice must be given prior to the start date in order to be eligible for a refund. Rescheduling 2 full business days before the course can be done for free. There is a $25.00 fee for rescheduling less then 2 business days prior to the course. If the course is missed and there has been no attempt to reschedule, payment is forfeited. This is not the policy for the instructor course or group courses for the please see the instructor page and click on cancellation policy. For group courses your cancellation policy will be on your confirmation letter.

I require a AED (Automated External Defibrillator) certificate. Are they included in your first-aid and CPR courses.

Yes AED certification is included in all Red Cross First-Aid and CPR courses.

If I take a course with Alert First-Aid how long is the certificate good for?

Alert First-Aid is a Training Partner for the Canadian Red Cross. All of the Red Cross First-Aid and CPR certifications that we offer valid for 3 years.

I have taken First-Aid with CPR level A in the past now I require CPR level C. Can I take a recertification course or do I have to take the whole course again?

If you have taken a A level CPR you can upgrade to CPR C or CPR HCP in recert course as long a your are eligible for a recert. ( See FAQ on recerts)

How long will it take to get my first-aid certificate after I have taken done my training?

You will receive your first-aid and CPR certificate on the day of the course.

When will you tell me if your course is NOT going to run?

99% of our first-aid courses in Victoria run. We just started running First-aid courses in Nanaimo and we are doing our best to make sure they will run . If you are concerned your course is going to be canceled. You can also go to your course date online and click on the more details button. Below the register button if the course is going to run to it will say \\\\\\\"THIS COURSE IS GUARANTEED TO RUN\\\\\\\". You can also just give us a call.

What is the difference between the a Red Cross First-aid training course and a St.John Ambulance First-Aid course?

St. John Ambulance is and The Canadian Red Cross are both national first-aid training agencies. They are both non profit organizations. St.John Ambulance First-Aid courses are taught out of a branch office. Red Cross First-Aid courses are taught through a network of Red Cross training Partners. Alert First is a Red Cross Training Partner. Red Cross First-Aid courses tend to be more hands on then St.John Ambulance First-Aid courses. St.John Ambulance First-Aid courses generally have pre reading course assignments. Alert First-aid does not require per reading for most courses. St. John Ambulance teaches to the exam at the end of the course. Alert First-aid uses the time differently to allow for more hands on training opportunities. Not all of our courses have mandatory written exams. You can always call Alert First-Aid an talk to the owner of the company. As a result we have less bureaucracy if you have special needs or require a course modification just let us know

What is your refund policy?

One year limited warranty on any defective products. If the product is found to be defective we will reimburse all shipping costs. 20% restocking fee on all returns & cancellations; only unopened product accepted for return; all returns must be pre-authorized. Shipping & handling is paid by customer. Cancelled orders must be received before the order is processed. Product & Pricing are subject to change and/or substitution without notice.

Can I set up an account for my workplace?

Yes just give us a call we can set up an account for you and bill you after shipping.

How do you ship your first-aid supplies and first-aid kits?

We ship all of our first-aid kits and first-aid supplies via Canada Post Expedited. If you would like use to Express Post or Priority please let us know.

How long will it take for me to get my first-aid supplies?

It depends on where you are located. We ship all of our orders with 48 hrs of receiving the order. If you would like an estimate please contact us.

What are your shipping rates?

If you put all the items you are interested in purchasing into the shopping cart it will give you a fairly accurate shipping price without having to add any credit card information.

Does the Philips AED have a warranty?

Yes both the Philips Onsite AED and the Philips FRX AED have an 8 year warranty.