We kindly ask anyone (participants and instructors) with symptoms of COVID-19 including fever, chills, cough, shortness of breath, sore throat and painful swallowing to stay home and not attend the training session. Instead, please complete the BC COVID-19 Self-Assessment Tool, follow the recommendations given, and rebook your course for a later date.

During your course, wearing a mask that securely covers the nose, mouth, and chin is mandatory. You may bring your own, or one will be provided when you arrive. Thank you for keeping us and your classmates safe.

We have masks, hand sanitizer and face shields available to purchase here.

Why is BLS only a one-year certification?

One year is the industry standard for BLS due to the high skill competency required. Resuscitation skills deteriorate over time and professional responders working in a team environment must know all positions and the skills within those positions. In a cardiac arrest event, any team member may be assigned to any role and must be competent to fulfill their duties.

Is BLS just a different name for CPR HCP, or are HCP and BLS completely different?

BLS is a new course that is vastly different from HCP, from the target audience to the curriculum and content. BLS is focused on high performance resuscitation and professional skills and does not provide prevention education and address other first aid components as was the case in our HCP curriculum.

What is the best first aid course to take?

It really depends on why you are taking the course our most popular first aid course is our standard first aid course. We offer this first aid course weekly in Vancouver, Duncan, Nanaimo and Victoria. If you are not sure what course is best just give us a call.

Why is Red Cross sunsetting HCP

BLS training supersedes CPR HCP training. The introduction of BLS means CPR HCP is no longer needed – audiences who previously requested the CPR HCP Course will either take CPR C or BLS training depending on the skills needed.

What is Basic Life Support?

Basic Life Support (BLS) is the recognition of, and initial intervention or treatment given by pre-hospital or in-facility responders to, a patient suffering from cardiac arrest or respiratory arrest.

When will you tell me if your course is NOT going to run?

99% of our first-aid courses in Victoria run. We just started running First-aid courses in Nanaimo and we are doing our best to make sure they will run . If you are concerned your course is going to be canceled. You can also go to your course date online and click on the more details button. Below the register button if the course is going to run to it will say \\\\\\\"THIS COURSE IS GUARANTEED TO RUN\\\\\\\". You can also just give us a call.

If I take a course with Alert First-Aid how long is the certificate good for?

Alert First-Aid is a Training Partner for the Canadian Red Cross. All of the Red Cross First-Aid and CPR certifications that we offer valid for 3 years.

When will I get my First Aid Certificate?

Shortly after your first aid course you will get an email from Red Cross with direction on how to find access your first aid certificate

I require a AED (Automated External Defibrillator) certificate. Are they included in your first-aid and CPR courses.

Yes AED certification is included in all Red Cross First-Aid and CPR courses.

I have taken First-Aid with CPR level A in the past now I require CPR level C. Can I take a recertification course or do I have to take the whole course again?

If you have taken a A level CPR you can upgrade to CPR C or CPR HCP in recert course as long a your are eligible for a recert. ( See FAQ on recerts)

How long will it take to get my first-aid certificate after I have taken done my training?

You will receive your first-aid and CPR certificate on the day of the course. IF you are taking a Red Cross First Aid course you will get an email a day or 2 after the course with access to your virtual first aid certificate

I have taken my a first-aid training with St.John Ambulance in the past. Am I eligible to take a recertification first-aid course with Red Cross?

Yes you can as long as your award is still valid. If your certification has expired you will need to take a full course. We will recertify first-aid certificates from any nationally recognized first-aid training provider. This includes St.John Ambulance, The Lifesaving society, The Heart and Stroke foundation or WCB. If there is a provider that is not listed please contact us. Once you take a recertification course with us you will receive a Red Cross First-Aid Certificate good for 3 years

What is your cancellation policy?

For courses that are two (2) days or less, a $10 service fee will be charged for cancellations or transfers to future courses with a notice of two (2) or more full business days before the course date. A $25 service fee will be charged for cancellations or transfers to future courses with a notice of less than two (2) full business days before the course date. For courses longer than two (2) full days, cancellation or transfer to a future class requires a notice of five (5) full business days, and a $75.00 service fee will be charged. No future refunds or transfers are available after a change has been made. This is not the policy for the instructor course or group courses for the please see the instructor page and click on cancellation policy. For group courses your cancellation policy will be on your confirmation letter.

How much does it cost to take first aid course?

First Aid course prices range depending on the course that you are taking and the location that you are taking it at. Our course prices range from $ 45 dollars for a 4 hour course to $ 850 for a two week WCB level 3.

What is your refund policy?

One year limited warranty on any defective products. If the product is found to be defective we will reimburse all shipping costs. 20% restocking fee on all returns & cancellations; only unopened product accepted for return; all returns must be pre-authorized. Shipping & handling is paid by customer. Cancelled orders must be received before the order is processed. Product & Pricing are subject to change and/or substitution without notice.

Can I set up an account for my workplace?

Yes just give us a call we can set up an account for you and bill you after shipping.

How do you ship your first-aid supplies and first-aid kits?

We ship all of our first-aid kits and first-aid supplies via Canada Post Expedited. If you would like use to Express Post or Priority please let us know.

How long will it take for me to get my first-aid supplies?

It depends on where you are located. We ship all of our orders with 48 hrs of receiving the order. If you would like an estimate please contact us.

What are your shipping rates?

If you put all the items you are interested in purchasing into the shopping cart it will give you a fairly accurate shipping price without having to add any credit card information.

Does the Philips AED have a warranty?

Yes both the Philips Onsite AED and the Philips FRX AED have an 8 year warranty.